August 2000

Can I say that your help in producing an exceptional website & an interesting informative newsletter has been magnificent. I would never have found the time to actually do the work that you have done on our behalf.

You have my permission to quote me, and should your proposed new customer want to actually take up references of your work I would be happy for them to contact me.

We found our previous IT consultants slow, complacent and rather unimaginative, and therefore contacted MRG Consultancy Services who were highly recommended by our new GDS supplier as well as Advantage in order to design our Website.

We are now very satisfied with our new Website and the speed and professionalism with which it was set up.

We consider MRG Consultancy Services to be very professional and innovative and quick to react to the requirements of the travel industry. We will continue to use their services for marketing our new online booking tool.

We have no hesitation in recommending MRG Consultancy Services to future prospective travel agents both corporate and leisure.

Elisabeth Bonnard - Director Jules Boutin Jersey

I have worked very closely with Mick Gibbs – Director Norad Travel Management Services for the past 5 or so years. The projects that we have worked on together have included proposals made to divisions of our existing clientele that have offices in the U.K. and throughout Europe. Mick has been responsible for creating proposals, negotiating with vendors and meeting with our clients and prospects in his geographic area. Our relationship with Mick and Norad Travel Management Services has and continues to be a most professional and rewarding relationship.

Nathan E., Devore, Co-President Rich Worldwide Travel, Inc


What our clients say...	People dont care how much you know until they know how much you care
We have interfaced with Mick Gibbs on numerous occasions and without exception the experience has been positive. His breadth and depth of knowledge in the travel industry along with his domain knowledge in the area of automation and technology has proven to be invaluable. Mick’s skills along with his methodical and results oriented approach to problem solving are attributes I want in any consultant we utilize. Patrick Lukan Director of Business Development Travel Commerce – Europe Sabre Travel Network
Dear Mick I am extremely grateful to you for giving our Crown Agents delegates such an excellent insight into the operations of Travel Management during the visit on Tuesday 29th August . The delegates thoroughly enjoyed it and were impressed by all the professionalism on display. For us it was a very successful training experience made even more enjoyable by the enthusiastic and very informative way the visit was conducted. Please pass on our thanks to all your staff who made the visit so successful Fiona Maple Programme Officer Human Resource Development Division
Dear Mick, We must thank and congratulate you on your presentation to us regarding the big issue of `FEES`. Your speech covered the subject fully I feel and therefore allows us to make informed decisions with our own businesses and clients. I personally felt that you passed your knowledge over to us in a comprehensive, understandable and dictive manner and for me you confirmed that many of my thoughts are along the right lines. For some of the other TC`s who handle perhaps more Leisure business I hope they now have a handle on the subject and therefore will start having thoughts and making decisions on how they will play the situation. Once again, thank you Best wishes Graham Graham Grigg Travel Counsellors
Longreach Travel. Can I say that your help in producing an exceptional website & an interesting informative newsletter has been magnificent. I would never have found the time to actually do the work that you have done on our behalf. You have my permission to quote me, and should your proposed new customer want to actually take up references of your work I would be happy for them to contact me. Jim Long Director Longreach Travel Jules Boutin Travel We found our previous IT consultants slow, complacent and rather unimaginative, and therefore contacted MRG Consultancy Services who were highly recommended by our new GDS supplier as well as Advantage in order to design our Website. We are now very satisfied with our new Website and the speed and professionalism with which it was set up. We consider MRG Consultancy Services to be very professional and innovative and quick to react to the requirements of the travel industry. We will continue to use their services for marketing our new online booking tool. We have no hesitation in recommending MRG Consultancy Services to future prospective travel agents both corporate and leisure. Elisabeth Bonnard - Director Jules Boutin Jersey Rich Worldwide Travel Inc - New York I have worked very closely with Mick Gibbs – Director Norad Travel Management Services for the past 5 or so years. The projects that we have worked on together have included proposals made to divisions of our existing clientele that have offices in the U.K. and throughout Europe. Mick has been responsible for creating proposals, negotiating with vendors and meeting with our clients and prospects in his geographic area. Our relationship with Mick and Norad Travel Management Services has and continues to be a most professional and rewarding relationship. Nathan E., Devore, Co-President Rich Worldwide Travel, Inc
Fee fi- fo- fum... I smell cash thanks to Nolan I thought I would just drop you a line in conjunction with the very in vogue topic of management fees, especially in light of the Nolan Burris seminars recently and the way in which only the negative has been extracted from what in principle should have been a springboard to those who need to take action now. I was given a recommendation from Nolan to *MRG Travel Management Consultancy Services. Mick Gibbs, the senior partner came into our offices and in one day not only opened our eyes to the opportunities which will exist in this "new world" but helped us to completely refocus on what we do well. He has with clarity, designed our blue print document for a more profitable future, which we are now working towards. I would strongly advise if other agents in the same position have not taken professional advice, they do so now. This has been the best money we have invested. One day with MRG* has ensured we will not fear the doomsday scenario some would have us believe is on the horizon and helped us realise our true worth based on service, salesmanship, professionalism, experience and knowledge and not by being Ł5 cheaper than the other lot down the road. I would recommend that you speak to Mick Gibbs and check out the services on the consultancy's web site, I would publicly like to thank Mick for the efforts and reaffirming my belief in an industry that requires our skill. Mr. I Vallely General Manager - HIS Travel London A Breath of Fresh Air........ Doom...gloom......service fees.......doom....gloom......service fees...... is it all bad news? We attended many of the seminars held around the UK on the topic of management fees. The more we listened the more we became confused and convinced that our demise was around the corner. Then came the light at the end of the tunnel in the form of MRG. Mick Gibbs Director of MRG visited our office one weekend in September and the revolution began. With a wealth of advice under our belt from MRG and a degree of handholding at the outset with Mick we managed to extract all the necessary reports and figures to enable us to tackle the system of management and transaction fees head on. 4 months down the line we have already met with our key corporate clients and have been amazed at the positive feedback we have received after the new and professional presentation given to them. We no longer have a noose around our necks held previously by our suppliers - we are free professionals working solely for and on behalf of our customers Thanks to MRG for making us believe in us. Linda Foote Managing Director Norad Travel.